top of page

Precruitment Indigenous Business Australia (Host) , Cairns QLD                                                      08 2013 to 11 2013
                

Client Service Officer

Performed all administrative duties with minimal supervision and reported directly to the supervisor while working full-time Monday through Friday.

 

Responsibilities include:

  • First point of contact via phone and face to face dealings with customers and stakeholders.

  • Maintaining phone log and emails.

  • Maintaining and managing the flow of correspondence such as telephone enquries and email communications.

  • Processing invoices via this QATS production system.

  • Creating client records via TRIM and following the record management processess and procedures.

  • Updating client files accordingly via paper based and electronically.

 

Key achievements:

  • Improving compactus filing system and filing cabinets

  • Improved information and workshop packaging system.

  • Updated clients feedback forms via the ITB database system (back log of 100 plus forms)

 

I took on this contract role to increase my IT skills, develop my current administrative skills and to gain an understanding of working within the money lending industry.

 

Key Skills Used:

  • Electronically scheduling phone appointments via email.

  • Communication via phone, email and face-to-face.

  • Commonsense and initiative - improving workshop information packaging and filing systems

  • Supporting strategic direction - by understanding and adhering to IBA's processes, policies and procedures.

  • Understanding and practising the relevant information for health and safety legislation and procedures.

 

 

IT Skills:

  • Full Suite of Microsoft Office 2010, including Outlook use.

  • Operating PC, printer, fax and scanner.

  • ITB database.

  • QATS Production.

 

Far North Queensland (FNQ) Volunteering Inc, Cairns QLD                                                        07 2013 to 08 2013

Volunteer Receptionist (Wednesday afternoons, 12.30 to 14.30)

 

Working one day for two hours a week, performing all administrative with minimum supervision and reporting directly to the Administration Coordinator.

Responsibilities include:

  • First point of contact via phone and face to face dealing with customers

  • Managing the flow of correspondence, telephone & email communications.

  • Maintaining professional personal representation and initiating any work that arises.

  • Scheduling appointments and maintaining phone log.

  • Maintaining effective and confidentiality of administrative support service.

 

Key achievements:

  • Creating a simple information system updating Job Service Providers information using Microsoft  Word

 

I have taken on this role to enhance my administrative skills, serve the community, and expand my professional network.

 

 

Key Skills Used:

  • Communication such as verbal, oral, written and non-verbal with customers and stakeholders via phone, email and face to face

  • Supporting strategic direction - I understand and support FNQ Volunteering Inc. vision and business objectives by following direction provided by my supervisor, I ask questions to clarify information if needed and  a clear understanding of how my work contributes to the team's goals.

  • Commonsense and initiative - upon completing my work, I ask if other team members need assistance.

  • Knowledge of the requirements of the relevant Health and Safety legislation and procedures.

​

​

IT Skills:

  • Use of Microsoft software such as Outlook and Word.

  • Printer, fax and scanner.

 

Believe Church, Lawnton, QLD                                                                                                         07 2011 to 11 2012 

Volunteer Office Assistant

Working one day a week, I managed all administrative tasks and reported directly to the Director.

Responsibilities include:

  • Liaising with various officers and clients within the public and providing services as required.

  • Rostering and assisting with document preparation using Microsoft Office packages.

  • Managing the flow of correspondence, telephone & email communications.

 

Key achievements:

  • Due to my high level organisation skills, goal setting and ability to achieve results I was entrusted the opportunity to complete my work at home.

 

I terminated my volunteer work due to my spouse's promotion with QANTAS Link and our relocation to Cairns.

 

Skills Used:

  • Communication such as verbal, oral, written and non-verbal with customers and stakeholders via phone, email and face-to-face

  • Use printer, scanner and computers to print and distribute Sunday school lessons.

  • Supporting strategic direction: I understand and support Believe Church's vision and business objectives by following directions provided by my supervisor. I ask questions to clarify information if needed and have a clear understanding of how my work contributes to the team's goals.

  • Achieves results - I see tasks through to completion and seek feedback from my supervisor on my performance of assigned tasks. e.g. Setting a time frame to complete Sunday School lessons per age group and forwarding completed tasks to appropriate Sunday school teachers a week in advance to allow corrections or amendments to documents if needed.

  • Knowledge of the requirements of the relevant Health and Safety legislation and procedures.

 

 

IT Skills:

  • Use of Microsoft software such as Outlook and Word.

  • Printer, fax and scanner.

  • Pastoral Care.

​

Think: Education Group, Brisbane, QLD                                                                        (06 to 14) 06 2011

Exam Invigilator

Autonomously managed all administrative functions of the exam room, reporting to two supervisors.

 

Responsibilities include:

  • Preparing exam rooms & materials and attendance records before student arrivals.

  • Handing out examination papers, giving instructions to students, and ensuring that the exam starts and finishes on time.

  • Checking that all unauthorised items such as mobile phones are cleared from desks and bags placed in a designated area before the exam starts.

  • Ensuring that students are aware of the examination conditions before the exam starts.

  • Supervising students during exams. (Up to 12 students per exams)

  • Ensuring the exam is conducted fairly and that no student is cheating.

  • Collating term and course exam papers and filing accordingly.

 

Key achievements:

  • Performing all tasks with exceptional organisation while meeting the tight deadlines typical of an exam invigilator.

  • Setting up rooms with minimal assistance, leaving my supervisors to concentrate on their core functions of the Tafe centre.

 

This role was a 9 day temporary assignment which I completed effectively and efficiently.

 

Skills Used:

  • Working well with others such as students and stakeholders.

  • Achieves results - I see tasks through to completion and seek feedback from supervisor on my performance of assigned tasks. e.g. Adhereing to the exam timetable and setting up exam classroom an hour before exams while following exam protocols. Double checking with supervisor with exam filing methods after each day. Securing exam files by locking up office after end of each day.

  • Good communication with supervisor, students and fellow collegues.

  • Using apple software - PC's.

  • Conducting myself in a professional manner.

  • Using my sense of authority.

  • Taking and giving instructions to students.

  • Using my good numeric and literacy skills.

  • Knowledge of the requirements of the revlevant Health and Safety legislation and procedures.

 

 

IT Skills:

  • Use of microsoft software such as Outlook, and word.

  • Printer, fax and scanner.

bottom of page